Cancellation Policy
Program or Event Registration Cancellations: We understand plans can change. Please notify us at least 48 hours before the event or program start date for a full refund.
Product Orders: To cancel a product order, please contact us within 24 hours of placing the order. After 24 hours, cancellations may not be possible if the item has already been shipped.
Service Cancellations: If you need to cancel a scheduled service, such as consultations or support appointments, please inform us 24 hours in advance to avoid any rescheduling fees. Late cancellations may incur a small administrative fee.Shipping Policy
Domestic and International Shipping: We aim to process and dispatch orders within 3-5 business days. Delivery times may vary based on location, but we strive to ensure timely delivery.
Shipping Charges: Shipping costs are calculated at checkout based on location and item weight. We work to keep these costs affordable and may offer free shipping during special promotions.
Tracking: All shipments come with tracking, allowing you to monitor the progress of your order.
Delivery Issues: If a shipment is delayed or lost, please contact us. We will work with the carrier to resolve the issue as swiftly as possible.Refund policy
Event and Program Refunds: For cancellations within our 48-hour notice period, a full refund will be provided. Cancellations outside this timeframe may qualify for a partial refund, depending on resources and commitments made.
Product Refunds: If you are unsatisfied with a product, you may return it within 15 days of receipt, provided it is unused and in its original packaging. Once we receive and inspect the product, a refund or exchange will be issued.
Service Refunds: Services are generally non-refundable once rendered. However, if you’re unsatisfied with a service, please contact us, and we will work toward a fair resolution.
Contact Us
For any questions or special requests regarding cancellations, shipping, or refunds, please contact us . We are here to help and are committed to ensuring a positive experience with our organization.
